Customer Service

SHIPPING & DELIVERY

First Cup Coffee Service Corp. ships orders from Monday to Friday. All orders received by 1:00 p.m. EST will be processed and shipped that same day (depending on stock availability). Most orders are delivered by Purolator.

All U.S. orders are shipped by Purolator or UPS. Depending on which state you reside, the shipping times may vary. On average the total shipping time is 3-5 business days.

$15.00 FLAT RATE SHIPPING

For a limited time, First Cup Coffee Service Corp. is shipping all orders to Canadian residents at a flat rate of $15.00 CDN per order. This offer is available to Canadian addresses only.

If you are unsure about shipping charges, please call us TOLL-FREE at 1-877-853-8744.
A customer service representative will be happy to assist you.

 ORDER 4 BOXES OR MORE GET FREE SHIPPING!

All orders that are over 4 boxes are shipped to you… FOR FREE!
This offer is available to Canadian addresses only. This offer isn’t available for customers living in the Northwest Territories, Yukon or Nunavut. ( Please contact us TOLL-FREE at   1-877-853-8744 or email  for a shipping quote to all postal code addresses beginning with “X” )

Orders of 3 boxes or less will incur a $15 shipping charge.

If you are unsure about shipping charges, please call us TOLL-FREE at 1-877-853-8744 or email.

A customer service representative will be happy to assist you.

PRIVACY & SECURITY

Privacy Policy

We at First Cup Coffee Service Corp. take your privacy concerns very seriously. This our privacy policy and We hope it answers any questions you might have, and that you’ll return often to visit and shop with us.

What We Collect

When you purchase a product from firstcupcoffee.ca, we ask you to provide information required to fulfill your order. We do not require you to create an account to place an order… you may place an order as a Guest. You will need to provide your name, email address, phone, shipping address, and billing address in order to process an order. Additionally, should you create an account with us, we’ll also require you to create a username and password.

What We Do With What We Collect

As a firstcupcoffee.ca customer, your email address and phone number will never be rented, sold, or provided to a third party. Occasionally, we make special offers available to our customers — promotions, sales, events, discounts, etc. You may periodically receive e-mail notification from us regarding these special events and offers. If you do not want to receive e-mail notification from us concerning special promotions, savings, events or other important information, simply use the “unsubscribe” link found in the footer of the email to change your preferences. Should you have questions about how we use your information, feel free to send us a message by visiting the Contact Us section of this Web site.

We also regularly aggregate our sales and market information based on our customers’ purchases. We use this information to be certain that we are offering the right products at the right time. We like to understand what regions of the country buy more products from us, what products are the most popular, and generally how our business is doing. At no time is any personally identifiable information made available in these market aggregates.

At no time will we ever release your credit card information to anyone!

Cookies

We do employ cookies (a cookie is a piece of data that is sent to your browser from a web server, and stored on your hard drive) to allow us to maintain products in your shopping cart as you explore various parts of our Web site. Cookies also allow us to know if you have visited our site before or if you are a first time visitor. This provides us with important marketing information and lets us know how we are doing at both attracting new visitors and maintaining relationships with our existing customers.

Cookies are required to place an online order with us. Should you wish to not accept cookies in your web browser, you may place an order with our Customer Care Center, at 1-877-853-8744.

Returns & Replacements

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.

This return policy Does Not Apply To Coffee Makers. Coffee Makers cannot be returned.

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

First Cup Coffee Service Corp.
136 Martin Ross Avenue
Toronto, Ontario
M3J 2L4

 ORDERING

Secure Online Ordering

We store all of the personal information you provide us when you create an account. If you place an order as a Guest, we store only the information we require to fulfill your order, and then we dispose of your information.

Your personal and credit card information is encrypted during transmission through our Secure Socket Layer (SSL), and maintained in a secure database that is not connected to the Internet. Our Web site security and fulfillment processes have been reviewed and approved by Equifax, an independent security accrediting group.

PAYMENT, PRICING & PROMOTIONS

From time to time we offer special promotions, discounts and incentives. Please check back often for current specials.
VIEWING ORDERS
Login to your account to view your orders, re-order, customize preferences and shipping options, compare prices, view new products, add items to your personal wish list, or “tell a friend”.
UPDATING ACCOUNT INFORMATION

Login to your account to change account and billing information. If you need to reset your password, this may also be done on the login page.